The Benefits of a Customer Support Strategist
In today's market, excellent customer support isn't just optional—it's essential. Yet, many businesses struggle to optimize their support.
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Resources for Crafting Kick-Ass Support Operations that
Scale, Shine, and Save.
Apr 16, 20236 min read
4 (+1) Signs Your Customer Support Operations Are Broken
High employee turnover & lack of training, long wait times, and inconsistent responses increase customer acquisition costs & hurt retention.
Apr 9, 20235 min read
Retain Your Talent: The Link Between Efficiency and Happiness in Support
How can you ensure that your support staff is not just surviving, but thriving?
Dec 14, 20224 min read
5 Tips for Making Your Knowledge Base User-Friendly
5 tactics to make sure your knowledge base is useful and users can find answers fast.
Nov 25, 20224 min read
9 Tips to Manage Customer Support During Peak Times
At the end of each year, your customers are trying to close their wildest business goals, and your company is trying to hit its own...
Nov 20, 20225 min read
How to Build Trust and Understanding Between Product and Support?
Individual activities support the goal of trust. These include aspects like honesty, respect for one another, and dependability.
Nov 8, 20224 min read
The 3 R’s to Incentivize Product and Support Collaboration
In SaaS business, collaboration between teams has a huge impact on the customer experience. But what motivates teams to work together?
Nov 1, 20224 min read
3 Practical Ways to Boost Knowledge Sharing Between Product and Support
Here are 3 ways to make knowledge sharing happen between product and support!
Oct 18, 20226 min read
How to Build a Collaboration System Between Product and Support?
There's no denying that collaboration between a product team and a support team is key for any SaaS business. But where do you start?
Oct 6, 20224 min read
4-Step Recipe for an Efficient Product & Support Collaboration
Silos between support and product teams make it harder to resolve issues or prioritize features.
Sep 7, 20224 min read
What Is a Customer Satisfaction Score - and Should It Matter?
When running customer support operations, it is important to be able to measure its success and performance and spot areas for improvement
Aug 7, 20213 min read
5 Actionable Tips for Better Customer Support Processes
Inefficient processes in Customer Support can increase your headcount or slow down the response/resolution times to your customers.
Feb 19, 20203 min read
Speed Up Your Customer Support with These 5 Tips
My top 5 tips to make sure the customers receive support faster.
Jul 21, 20194 min read
4 Elements of Perfect B2B Customer Support
4 game-changing elements that can make or break your customer support!
May 5, 20194 min read
Establishing Your Customer Support Voice
Your Customer Support's identity is a compass, which you use to check if your support operation is performing as planned.
Apr 28, 20194 min read
5 Ways To Increase Your Customer Support Team’s Knowledge
5 practical ideas to have knowledgeable support representatives, and keep their knowledge up to date.
Apr 21, 20194 min read
Discovering the Reasons Behind Customer's Contact
Be curious to learn why your companies are contacting you. This can be done by tracking support requests.
Apr 8, 20194 min read
How to Set Your Support Hours and Channels for Maximum Impact
Choosing a right channel for your SaaS customer support is important: meet the customers needs.
Mar 24, 20194 min read
Essential Steps for Creating a useful Knowledge Base
Keeping written documents of questions, answers, and information is key when it comes to running a support department successfully.
Mar 6, 20193 min read
The Impact of Lack of Knowledge in Customer Support
Resent report from Microsoft shows that customers are unsatisfied by the support representative’s knowledge or need to repeat information.
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