Establishing Your Customer Support Voice
Your Customer Support's identity is a compass, which you use to check if your support operation is performing as planned.
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Resources for Crafting Kick-Ass Support Operations that
Scale, Shine, and Save.
Apr 21, 20194 min read
Discovering the Reasons Behind Customer's Contact
Be curious to learn why your companies are contacting you. This can be done by tracking support requests.
Apr 8, 20194 min read
How to Set Your Support Hours and Channels for Maximum Impact
Choosing a right channel for your SaaS customer support is important: meet the customers needs.
Mar 24, 20194 min read
Essential Steps for Creating a useful Knowledge Base
Keeping written documents of questions, answers, and information is key when it comes to running a support department successfully.
Feb 25, 20193 min read
What You Need to Consider Before Launching Your Support Operations
You need to have an understanding of the support you want to provide, boundaries and ticket flow for your SaaS business.
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