Strategy

Resources for Crafting Kick-Ass Support Operations that
Scale, Shine, and Save.

Apr 16, 20236 min read

4 (+1) Signs Your Customer Support Operations Are Broken

High employee turnover & lack of training, long wait times, and inconsistent responses increase customer acquisition costs & hurt retention.

Aug 7, 20213 min read

5 Actionable Tips for Better Customer Support Processes

Inefficient processes in Customer Support can increase your headcount or slow down the response/resolution times to your customers.

Feb 19, 20203 min read

Speed Up Your Customer Support with These 5 Tips

My top 5 tips to make sure the customers receive support faster.

Feb 15, 20193 min read

“Best Service is No Service” vs. Using Support to Drive Business Growth

Customer support is a powerful mechanism to achieve success for your business and is undoubtedly an impactful investment.